Terms of Sales
Terms of Sales
This page provides you information about OSREN Malaysia Sdn Bhd (“OSREN”, “we”, “our” and/or “us”), and the terms and conditions (the “Terms”) on which we sell products in accordance with section below (“Products”) through our website (“our site”, “website”) to you. These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Before using our site, please read these Terms carefully and make sure that you understand them. Please note that before placing an order or making a payment you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site or make any payments related thereto.
You should view, read and print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out below. Every time you wish to order Products or use our site, please check these Terms to ensure you understand the terms which will apply at that time.
INFORMATION ABOUT US
We are Malaysia based Automotive Detailing Product Supplier private limited trading company known as OSREN, a company registered in Malaysia under company registered number 590911-A and with our registered office at Jalan Kepong, Kuala Lumpur, Malaysia.
If you wish to contact us for any other reason, for example lodging a complaint, please do so by emailing us at [email protected]. If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us in your order.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
By placing an order with us through our site, you acknowledge that your transaction will be with us. You further acknowledge that upon successful verification by us of the authenticity and sufficiency of the information you provide, we will then be responsible for fulfilling the order to you.
Our site will guide you through the steps you need to take to place an order and make a payment with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After an order is placed, you will receive an email from us acknowledging that we have received your order. The Contract between us will only be formed when you receive your order confirmation email.
You will also receive an email that confirms that the Products have been dispatched and provided with a tracking code.
In the event that if we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, you will be informed via email and the order will not be processed. For product(s) that are paid for but unavailable for reasons above, a full refund will be given including any delivery costs charged as soon as possible and will incur no further liability to you.
You acknowledge that we shall be permitted to verify the authenticity and sufficiency of the information you provide, and if we are unable to verify the information automatically, our representatives may contact you and/or your debit or credit card issuing bank to confirm your identity and/or your intent to place the order.
Please note that any Products made available through our site are intended for noncommercial use, and purchase of any Products for resale purposes is strictly prohibited.
By placing an order or making a payment through our site, you warrant that you are legally capable of entering into binding contracts. Your credit/debit card or other payment method will be billed by us and charges on your statement will be accompanied by the description or indication “OSREN”. You warrant that all the information provided to us for the purpose of processing payments is correct and you are authorized to utilize the proffered payment method. You acknowledge that we will be entitled to verify the authenticity and sufficiency of the payment information you provide.
You acknowledge and agree that we shall conduct pre-payment screening on you and the information you have provided. These checks are designed to prevent OSREN from conducting business with a sanctioned individual, entity or country in violation of any applicable laws and regulatory requirements in the territories we operate.
Buyers will be responsible for the remittance of taxes and duties to the appropriate tax authority.
The price of your order will be quoted excluding taxes depending on the delivery address. Shipping costs are not included in the price; these will be added at the checkout and will be indicated as a separate charge on your order form (except, in circumstances where free shipping is offered).
Risk of loss in the Product passes to you when the Product is delivered to you.
