Privacy Policy

Privacy Policy

Welcome to OSREN USA’s Official e-Store website and thank you for choosing to be part of our community here. At OSREN USA, we are committed to protect your personal information and your right to privacy. If you have questions on this kindly get in touch with us to find out more.

We appreciate your trust placed on us when visiting our website, and we take your privacy very seriously. Please take some time to read through it carefully on how your data and information are used, shared, protected and the choices you have relating to your personal data.

In the event that you do not agree with any terms that are presented, please discontinue the use of our services immediately.

 

What data do we collect?

Only personal information you provided us with.

We collect your voluntary personal information when you register or engage any of our website services.

For example, when you make a purchase, contact our customer service, request to receive communication and updates, create an account, participate in our events, campaigns, contests or use of any of our sites.

 

This personal data includes:

Contact details, including name, e-mail, contact number, shipping and billing address.

Login and account information, including login name, personal name, password and user ID.

Personal details, including gender, age, date of birth, purchase history.

Payment or credit card information.

Personal preferences, including your wish list, marketing and cookie preferences.

We collect additional personal data from you to enable particular features within our sites, specifically “Cookies and Pixel Tags” from social media and third-party tags.

 

This data includes:

Device IDs, cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Site. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

 

How do we use your personal data?

We use your personal data in the following ways:

 

To provide services and features of the site you requested:

When you use our service, we will use your personal data to provide said requested product or service. During a purchase on the OSREN USA e-Store or participation in an event or promotion, we will use the contact information you give us to communicate with you about said purchase, event or promotion. If you purchase any product, we will use information about you, such as delivery or payment information, to pack and ship the item to you.

 

To communicate information and updates about our products, campaigns, events and other promotional purposes:

Marketing communications, updates and news concerning OSREN USA’s products, services, promotional campaigns and events will be sent when consent is given. You can opt out at any time if there is a change of mind.

 

To operate, improve and maintain our Business, Products and Services:

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administration on our Site.

 

To protect our or others’ Rights, Property or Safety

We may also use your personal data about how you use our Site to prevent or detect fraud, abuse, illegal usage, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable laws.

 

For general research and analysis purposes

We use data about how our visitors use our Site and services to understand customer behavior or preferences. For example, we may use information about how visitors to the OSREN USA e-Store search for and find products to better understand the best ways to organize and present product offerings in our storefront.

 

Other purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

 

Changes to our Privacy Policy

Applicable laws and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. This privacy policy was last modified in December 2020.