Terms of Sales

Terms of Sales

This page provides you information about OSREN USA, operated by OSREN Digital Sdn. Bhd. (“OSREN”, “we”, “our” and/or “us”), and the terms and conditions (the “Terms”) on which we sell products in accordance with the section below (“Products”) through our website (“our site”, “website”) to you. These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Before using our site, please read these Terms carefully and make sure that you understand them. Please note that before placing an order or making a payment, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site or make any payment related thereto.

You should view, read and print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out below. Every time you wish to order Products or use our site, please check these Terms to ensure you understand the terms which will apply at that time.

 

ABOUT US

We are a United States-based automotive product supplier and private corporation known as OSREN USA, operated by OSREN Digital Sdn. Bhd. Our office is located at 3122, Leon Road, Jacksonville, Florida 32246, USA.

If you wish to contact us for any reason (for example, lodging a complaint), please do so by e-mailing us at [email protected]. If we have to contact or give you notice in writing, we will do so by e-mail or by post to the address you’ve provided in your order.

 

HOW THE CONTRACT BETWEEN YOU AND US IS FORMED

By placing an order with us through our site, you acknowledge that your transaction will be with us. You further acknowledge that, upon successful verification by us of the authenticity and sufficiency of the information you provide, we will then be responsible for fulfilling the order for you.

Our site will guide you through the steps to place an order and make a payment with us. Our order process allows you to check and amend any errors before submitting the order. Please take the time to read and check your order at each page of the order process.

After an order is placed, you will receive an e-mail acknowledging that we have received your order. The Contract between us will only be formed when you receive this confirmation e-mail.

You will also receive an e-mail confirming that the Products have been dispatched and provided with a tracking code.

In the event that we are unable to supply you with a Product (for example, because it is not in stock; no longer available or because of a price error on our site), you will be informed via e-mail, and the order will not be processed. For such product(s) that are paid for, a full refund will be given (including any delivery costs charged) as soon as possible and will incur no further liability to you.

You acknowledge that we shall be permitted to verify the authenticity and sufficiency of the information you provide, and if we are unable to verify it automatically, our representatives may contact you and/or your debit/credit card-issuing bank to confirm your identity and/or your intent to place the order.

Please note that any Products made available through our site are intended for non-commercial use, and purchase of any Products for resale purposes is strictly prohibited.

By placing an order or making a payment through our site, you warrant that you are legally capable of entering into binding contracts. Your credit/debit card or other payment methods will be billed by us and charges on your statement will be accompanied by the description or indication of “OSREN”. You warrant that all the information provided to us for the purpose of processing payments is correct and you are authorized to utilize the proffered payment method. You acknowledge that we will be entitled to verify the authenticity and sufficiency of the payment information you provide.

You acknowledge and agree that we shall conduct pre-payment screening on you and the information you have provided. These checks are designed to prevent OSREN from conducting business with a sanctioned individual, entity or country in violation of any applicable laws and regulatory requirements in the territories we operate.

Buyers will be responsible for the remittance of taxes and duties to the appropriate tax authority.

The price of your order will be quoted excluding taxes depending on the delivery address. Shipping costs are not included in the price – these will be added at the checkout and will be indicated as a separate charge on your order form (except, in circumstances where free shipping is offered).

Risk of loss in the Product passes to you when the Product is delivered to you.